A typical installation uses a 16" dish mounted to the exterior of the house, usually on a corner or roof.

TREPIC's indoor equipment is nothing more than a power supply and a customer's standard broadband router. If you have had to move or unplug your equipment please click here to view our standard connection diagram. This should be everything you need to get back up and running!

TREPIC Networks uses PPPoE for customers to connect to our network. You can find your username and password on a sticker on the power supply that was installed during initial setup appointment. If there is no sticker or you can't find the power supply, reach out and we will get it sorted.

Unlike services like satellite and cellular that have "hidden" data caps, TREPIC Networks has no data caps or limits whatsoever. Keep calm and stream on!

Software tips Disconnect from your VPN: Using videoconferencing (like Zoom or Microsoft Teams) with a VPN can decrease the performance of your home Internet. Only use a VPN when it is necessary to access files and applications. Keep your laptop battery charged or plugged in: When laptop batteries run low there's often a drop in performance as a power-saving strategy. Call into videoconferencing through your phone: If you experience poor audio quality using Zoom on your computer, you can use the phone numbers provided by the meeting host to access audio via telephone to decrease your bandwidth usage. Hardware tips Turn off/disconnect Internet-connected devices when you aren’t using them: If not powered off, idle devices use up bandwidth. Restart devices regularly: Update anti-virus software, drivers, firmware, and computer and device software. Clear your browser cache and cookies Exit streaming apps after watching videos or listening to music Upgrade older Wi-Fi devices to ones with newer, faster Wi-Fi technology Activities that affect your home internet speed Multiple activities are occurring at a time on your device: This includes activities like streaming, gaming, videoconferencing, and downloading large files. Poor overall Wi-Fi signal: For a stronger connection, you can directly connect your device via an ethernet cable. Interference from other Wi-Fi networks: Relocate your router to another section of your household to avoid interference. There are too many connected devices Ways to potentially increase your home internet speed Restart your router weekly: The router, sometimes called the gateway, is the device that takes the "feed" from your home Internet service and disseminates it for use by your connected computers and devices. Move Wi-Fi devices closer to your router: The farther away they are, the weaker the signal and the slower the speed. Offload messaging and social media applications to other devices Turn off your video when using conference apps Keep your router and devices away from obstructions (like metal) and common sources of interference, such as baby monitors and microwaves Still not working? Not to worry! One of our support specialists can help you. There are a few different ways to get in touch:

TREPIC Networks blocks the standard outgoing email port 25. We view this as a security risk to the integrity of our network. The good news is that 95% of email systems today utilize more secure, outbound mail ports, such as 587. Our network supports all secure, outbound mail ports, so you'll just need to change your outgoing server in your email client to one of those options. We've outlined all the details for you here: Secure Email Setup.

Yes, auto-pay with a credit or debit card is required for TREPIC Networks internet service. Automating our monthly payments keeps our administrative costs low and helps us keep internet affordable, so that all is right in the world! 🌎

You can self-manage your account via our Customer Portal. Your login information is usually on a sticker on the power supply we installed. If not, please contact us and we will send you your login credentials. ​Once logged in: Select “Manage Account” Select “Credit Card and Automatic Payment Settings” Select “Update credit card on file for automatic payments” Do your thing!